At Aberdeen Data Recovery, we specialise in professional Apple MacBook data recovery, including cases where users are unexpectedly locked out of their files due to unresponsive system elements, graphical glitches, or software malfunctions. If your MacBook Air is displaying a persistent on-screen overlay or a floating black box that’s blocking access to your desktop or files, our experienced team is here to help.
With over 25 years of experience, we are trusted across Scotland and the UK to recover data from both hardware faults and macOS-level issues affecting Apple laptops.
⚠️ Case Overview: Unresponsive Floating Box on macOS Desktop
A client recently reported that their MacBook Air began displaying a strange floating black box on the desktop screen. This overlay followed the mouse cursor and produced audible feedback when interacting with icons—completely blocking access to critical data.
Symptoms included:
- Inability to click icons or open folders due to the box overlapping interface elements
- No keyboard shortcuts or commands responding
- macOS appearing functional in the background but files completely inaccessible
- System emitting unexplained clicking or chime-like sounds
This behaviour suggested a macOS accessibility or VoiceOver conflict, potentially triggered by a corrupted user setting or background system error. In such cases, professional intervention is often required to safely retrieve the data without risking overwrites or further corruption.
🛠️ Our Apple MacBook Data Recovery Process
Here’s how we recovered the client’s files securely:
1. Initial Diagnostic
- Performed a non-invasive boot via recovery tools to evaluate macOS responsiveness.
- Identified potential causes: VoiceOver feature glitch or GUI overlay corruption.
2. Safe Data Extraction Environment
- Disconnected the internal SSD and mounted it via a Mac-compatible forensic bridge.
- Avoided all write operations to preserve the integrity of the user’s data.
3. File System Imaging
- Created a complete image of the APFS file system.
- Ensured all sectors were read successfully and any minor errors logged.
4. File Recovery and Validation
- Extracted full user folders including Documents, Desktop, Photos, Mail, and iCloud synced items.
- Validated file integrity through previews and checksums.
💻 Supported Apple MacBook Models
We provide recovery services for:
- MacBook Air (Intel & Apple Silicon)
- MacBook Pro (Touch Bar, Retina, M1/M2)
- MacBook (12-inch & legacy models)
- macOS Systems from High Sierra to Sonoma
- Fusion Drives, APFS & HFS+ File Systems
🧰 Common Apple MacBook Issues We Recover From
- Graphical or GUI overlays preventing file access
- macOS boot loops or stuck login screens
- APFS volume corruption or deleted partitions
- SSD failure or encryption key issues
- Inaccessible Time Machine backups
- VoiceOver or accessibility feature glitches
- Liquid damage with partial SSD functionality
💼 Why Choose Aberdeen Data Recovery?
- 🍏 Mac Data Recovery Specialists with 25+ Years of Experience
- 🧪 Advanced Recovery Tools for APFS, HFS+ and Encrypted Volumes
- 🔐 Fully GDPR-Compliant & Confidential Handling
- 💬 Free Diagnostic – No Data, No Fee
- ⚡ 48-Hour Emergency MacBook Recovery Available
Whether your MacBook issue is hardware-related or a software glitch like this case, our team has the tools and expertise to safely recover your data.
📞 Contact Us for Apple MacBook Data Recovery
If you can no longer access your files on your MacBook Air or other Apple device due to strange on-screen behaviour or OS issues, don’t attempt to reset or format your machine. Trust the experts at Aberdeen Data Recovery to retrieve your data safely and efficiently.
Aberdeen Data Recovery – The trusted name in Apple MacBook data recovery across Scotland and the UK.